Some products are not returnable. Please see section below labeled “Products not authorized for return include” for a list of products that are not returnable.
Return orders MUST be authorized by Post Apple. Please contact Customer Service for a Return Merchandise Authorization (RMA) number. RMA numbers are effective for 30 days from the date of issuance. Please label any broken product submitted for repair or analysis as such.
Any used item must have a decontamination certificate completed and faxed to Customer Service before an RMA will be issued. Post Apple recognizes that product sold to its customers may have been subjected or exposed to biohazardous material, radioisotopes, carcinogenic, mutagenic or other potentially hazardous substance or material. Therefore, it is imperative that you meet the following conditions to ensure the safety of Post Apple employees and non-employee incidental contact during shipping and handling. Autoclave, disinfect and clean all labware and equipment to minimize biohazards, radioactivity or other potential chemical hazards. Wipe down all items with alcohol, diluted bleach or a commercial disinfectant. Duly note prior exposure to any biohazard, radioactive or chemical hazard so that Post Apple can apply the appropriate handling measures. Your safety officer must supply a decontamination certificate stating compliance with these measures.
We cannot assume responsibility for patent infringements on items made to customer specifications. This publication shall neither be construed as recommending the infringement of any patent, nor extending any license, expressed or implied, nor assuming any liability under any issued or pending patent.
Product Return Policy
(a) All returns must be authorized by Post Apple in order to insure proper credit. Where credits will be issued to the Customer for authorized returns under $100, the Customer is not required to return the product to Post Apple. To ensure proper credit, each Product return must include the following information:
Customer Name and Address
Purchase Order Number
Post Apple Shipping Order Number
Date of Invoice
Catalog Number of Returned Item(s)
Post Apple Return Authorization Number
Reason for Return(b) Products not authorized for return include:
Chemicals, diagnostics or any controlled products
Refrigerated products or other perishables
Products with an expired shelf life or an expiration date too short for resale
Products purchased on a Special Order Basis
Products not in completely resealable condition (including all packaging)
Discontinued products
Products not purchased from Post Apple Restocking Fee
There will be a 20% restocking fee for all returned merchandise. The restocking fee will vary depending on the product type. Shipping charges will not be part of any refund.
Defective Product
If an item is defective, you must notify us within 30 days of placing your order. Also, you must e-mail gordon@postapplescientific.com with a full description and pictures of the defective product to warrant the claim. If an item is defective, we will issue a product refund. We do not refund your original shipping or return shipping charges.